The purpose of the Business Office is to provide accounts receivable, receipting and cashiering services to students and departments.
We have collected frequently asked questions about the business office, the Nelnet payment plan and the 1098-T. Look through the question and look through . If you still have questions please reach out.
Jump to: Business Office Nelnet Payment Plans IRS 1098-T Tax Forms GradGuard Tuition Insurance
Tuition and fees are due before the first day of classes. Payment deadlines are published in POUNCE in the billing center, on the Business Office web site, reminder emails include the dates, auto-calls are made, and the dates also appear on flyer's and on the large screen in the Business Office lobby.
On each payment deadline, students may pay until 5:00 p.m.
After 5:00 p.m. on the deadline date, if your balance is not paid in full, you may be dropped for non-payment.
Attendance without payment for tuition and fees is not allowed under BOR Policy.
The coding of your enrollment record begins with your admissions application. The coding on your student account determines the tuition rate you will pay, as evaluated by Academic Admissions
Once you are enrolled, you will need to contact the Registrar鈥檚 Office to submit documentation if you believe your residency for tuition purposes is inaccurate or has changed.
If you are in the admissions process, you should work through your residency questions with Academic Admissions
You will receive two email notifications if your student has provided your email address in POUNCE for you to have access to pay their account.
One email will notify you that they have provided you with access. Your username is included in this email and it will list the email address to be used in the welcome message.
The other email will contain your password for the login.
Once you log in, you will be able to review your student鈥檚 bill and make payment by electronic check or credit card.
Electronic check is simply an electronic payment from your bank account. You enter this by using the bank routing number and account number from the bottom of your check.
Credit cards are accepted for a 2.85% convenience fee.
If you would like to pay using a savings account electronically, please verify with your banking institution that the savings account allows electronic payments before attempting this type of payment.
If you pay with a debit card used as credit, you should be aware that debit cards can carry a daily limit of $500. Usually, this daily limit amount can be lifted by contacting your bank before making payment.
If you have any trouble making payments, please contact the Business Office at 706-737-1767.
Financial aid that is in memo or authorized status has not yet been received by Augusta University from the lender. If your financial aid memo amount is equal to or greater than the total balance for the semester due to 果冻传媒, no other payment is needed prior to the first day of class. However, if your memo amount of financial aid does not cover your outstanding semester balance in full, you will need to make payment to cover the remaining balance prior to the first day of class by the published payment deadline. You can view your financial aid award status on the Financial Aid link in POUNCE. Pending financial aid is also listed in the billing center in POUNCE and offsets the balance due.
Your financial aid refund for each semester will be processed after attendance verification has ended and after financial aid is verified. The refund amount will include any balance remaining after all institutional charges for the semester have been paid.
If you signed up for eRefunds in the billing center within POUNCE, please allow 24-48 hours for the funds to credit your designated bank account. Note, if your bank does not process on weekends, it may be Monday or Tuesday of the following week before funds are received in your account. Be sure to maintain your banking information in POUNCE to ensure your refunds are not delayed. This means regularly checking and updating your banking information on POUNCE to ensure you have the correct bank routing and account number for refunds.
If you have not signed up for direct deposit (eDeposit), your refund can take up to 10 days by mail to your most current mailing address on file. If your address becomes invalid at any time, you may change it on POUNCE.
Visit the to pay a parking permit or fine.
You should check your POUNCE account periodically through the term to pay any outstanding balances and to avoid end of term holds. These types of charges are payable in the student account center in POUNCE and are due when the charge is assessed.
You will receive courtesy email notifications from the Business_Office email account notifying you of your outstanding obligations.
Unpaid amounts will result in your student account being placed on hold. Holds will not be removed until your balances are paid in full. Services may be withheld until fines or fees are paid in full as well.
Yes, account balances must be paid in full to be eligible to register for the next semester.
All institutional balances must be paid in full to attend class.
Any outstanding balance on or after the first day of class may result in being dropped from your classes due to non-payment.
Non-attendance in your scheduled classes may result in being dropped from classes due to non-attendance.
To read about Nelnet Payment Plans, please visit the Nelnet web site: . You may also contact Nelnet with questions at 1鈥�800鈥�609鈥�8056 for more information.
1鈥�800鈥�609鈥�8056
Make sure you let them know you are a student at 果冻传媒, a University System of Georgia Institution
Yes, if you have not already added financial aid to cover the balance. Additional financial aid added after you contract with Nelnet for a payment plan will then be uploaded by the Business Office to Nelnet so that Nelnet will use that funding to reduce the amount that you owe. Any amount over the cost of tuition and fees will be refunded once payment is received from Nelnet.
Yes until the cutoff date set up by Nelnet for the semester. After this date you will be refunded for any overage and then pay Nelnet directly to reduce your payment plan.
Yes, all pending payments that are on POUNCE, including financial aid, third party payments, or any prepaid tuition in memo status or authorized status are counted towards your balance reduction.
Just as you purchase insurance to protect your home and car, tuition insurance allows you to protect the investment you make in higher education for yourself or your child. Tuition insurance can reimburse you for non-refundable tuition, fees and room and board costs (up to the amount of your policy limits) should your child have to withdraw from school for a covered reason.
Tuition insurance reimburses you for up to 100 percent of tuition costs, as well as fees, room, and board. The Tuition Protection Plan also includes Student Life Assistance benefits.
A policy must be purchased prior to the end of add/drop.
Yes, a student needs to purchase any additional coverage prior to the end of add/drop. You may cancel your existing coverage and re-enroll with higher limits by the deadline, if you wish to increase your coverage. Coverage options may vary by school.
Not necessarily. Tuition refund policies vary by school, but typically a school will only provide a partial refund for withdrawal after classes have begun, and will provide no reimbursement after a certain date. Also, if your tuition and fees was paid with financial aid, typically financial aid that is unearned is returned to the source of the funding upon withdrawal.
Any student who is healthy enough to begin classes, attending 果冻传媒. 果冻传媒 students may opt in for the Tuition Protection Plan program, are responsible for tuition costs, and are eligible to purchase Tuition Protection Plan. Tuition Protection Plan may not be available in all states. Eligibility and coverage variations are determined by the student鈥檚 state of residence defined during the enrollment process.
Non-refundable costs can include tuition, fees, room and board that is not refunded by the school.
Policies are by semester. They begin the first day of classes and cover the academic term. Multiple terms can be purchased, but must be purchased before the end of add/drop for any semester.
Standard coverage is up to $10,000 per semester, with a minimum of $1500 per semester. There is an option to purchase up to $75,000 per semester, but would have to be contracted separately from the student system options, by contacting GradGuard directly, at 877-794-6603. You can begin by checking the web page of information gradguard.com/tuition/augusta.
Tuition and fees associated with the study abroad program that are paid as part of your matriculation costs are covered. Not the study abroad program costs.
In most cases, yes. Tuition insurance provides reimbursement of prepaid, nonrefundable payments if your child has to withdraw for one of the reasons covered by your policy. Covered reasons vary by plan but may include a covered illness or injury, psychological or mental disorder, death of student, and even any unforeseen reason.
Once a claim is approved, payment is made directly to the policy holder. The policy holder is the person who purchased the insurance.
Yes. Students who pay for all or part of their tuition using a student loan are still eligible for our insurance and for a refund of their tuition. If the student is still responsible for paying back the student loan after they withdraw, then GradGuard Tuition Protection Plan may refund that amount minus any refunds given by the school. The same applies for any financial aid. However, tuition reimbursement insurance only reimburses expenses paid out of pocket, not grants or scholarships paid directly to the school.
Student Life Assistance is included with all tuition insurance products from Allianz Global Assistance. This is a free service that provides 24-hour assistance to students and their parents in emergency situations. For example, Student Life Assistance staff can help families travel to see their hospitalized student, assist in arranging to transport a student home after receiving medical care, or arrange for a sick or injured student鈥檚 car to be driven back to his or her home.
Please call 1-888-427-5045 to begin the claim process. Once you have filed your claim, you will receive a confirmation email as well as required documentation.
Call 1-888-427-5045 to check the status of your claim.
We begin to process your claim once we receive your claim form and all supporting documentation. Please allow up to 10 business days for us to complete this process.
Please mail, fax or email your documentation to:
Allianz Global Assistance
Attn: Tuition Claims Dept.
P.O. Box 72031
Richmond, VA 23255-2031
Fax: (804) 673-1469
Email: claimsinquiry@allianzassistance.com
Call 1-888-427-5045 to request forms or an additional copy of your policy documents.
Call 1-888-427-5045 to cancel your policy. For a full refund of your premium, you must cancel within 10 days of purchase and must not have filed a claim. After this, refunds are prorated by the insurance company.
An existing medical condition is an illness or injury that the student was seeking or receiving treatment for or had symptoms of within the 60 days prior to purchasing the policy. Please also note that you may still be covered for losses caused by reasons other than those related to an existing medical condition. See the Certificate of Insurance/Policy for details.
Insurance coverage is underwritten by Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated 鈥淎+鈥� (Superior) by A.M. Best Co., under Jefferson Form No. 107 series. Allianz Global Assistance is a brand of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.
Policies may be canceled and refunded in full prior to the last day of add/drop. For cancellation inquiries please give us a call or email us at tuition@allianzassistance.com.
This policy does not provide any coverage, benefit, or services for any activity that would violate any applicable law or regulation, including without limitation any economic/trade sanction or embargo.
Tax year 2025 1098鈥怲 electronic forms will be available on POUNCE in the billing center no later than January 31, 2026. In POUNCE, select the 1098-T statement in the Statements section. Students who would like to review or print their prior year 1098-T form may do so from POUNCE as well.
An agreement to authorize the institution to provide your supplemental tax information to you electronically via POUNCE. This is the same information that you would receive on paper. Online availability provides zero wait time, increased security, and the option to print the form multiple times, anytime. The electronic form is delivered in the same format as the paper forms.
Your 1098鈥怲 authorization will apply to the current tax year and every year following the date of consent that applicable data is available. The tax year is inclusive of all payments of qualified charges that occurred between January 1 and December 31.
Yes. Instructions for receiving a paper copy are available below and on POUNCE:
Students who wish to receive a paper 1098-T statement in addition to the electronic version must submit a formal, notarized request to the Business Office. To withdraw consent to receive this form electronically, a separate formal notarized request must also be sent to the Business Office. More information regarding this can be found on the Business Office website in the 1098-T FAQ.
Please defer this question to your tax preparer. Generally, 1098-T forms are supplemental, and thus, not a required document. The Business Office will not provide tax filing information to students as we are not certified tax preparers.
IRS regulations state: 鈥淨ualified tuition and related expenses are tuition and fees a student must pay to be enrolled at or attend an eligible educational institution.鈥�
The IRS guidelines specifically include tuition and fees that were paid by students during the applicable calendar year. Payments for personal, living or family expenses are not considered a qualified payments and are not reported. This excludes payments for room and board, insurance, transportation (parking), and medical expenses (student health fees). This is true even if the charge must be paid to the institution as a condition of enrollment or attendance.
Graduates have access to POUNCE for 1 year after their graduation date.
Your tax form will be mailed to your permanent address if you were not enrolled past fall 2024.
Be sure to keep your personal information updated on POUNCE by entering updates online, or by submitting updates to the Registrar鈥檚 Office registrar@augusta.edu or by calling (706) 446-1432.